Enterprise content management (ECM): it sounds complicated, like something only the big corporations can possibly take advantage of or understand, but that is far from the truth. ECM is about simplifying the many complex systems and procedures of any business, integrating every process so that everything works efficiently together. ECM isn’t just about technology though – it is only when people are also included, trained and empowered that the resulting efficiencies can be realised. Considering the everyday aims and challenges of different departments and staff functions is a very necessary part of any ECM system. ECM helps you to manage and share your business information without wasting money storing it beyond its useful life. It helps your people to find the information they seek without spending hours or days doing so; it makes sure that the various processes in your business do not conflict and impact customer service or business operations; it makes sure that the enormous number of emails your business sends and receives are managed effectively without overwhelming your capacity to deal with them. Small businesses may have limited resources but they still have to compete, often with far larger organisations. They not only need to be more agile and more customer focused – they also have to make the most of every single resource. Navigating this difficult path is helped when ECM is used to cut out waste and refine underperforming processes, freeing people to do their work without being held back by frustrating system incompatibility or overload. Every time your staff spends time searching for an email, or a customer shipment is delayed because of manual work-arounds where different processes do not work together automatically, your overheads become more costly. As well as causing headaches to your staff, ongoing problems can damage your hard-earned reputation and customer relationships. Done right, the return on ECM investment begins immediately so that you get to direct your finances where they are needed most – growing your business.
The Blumark Difference
We take pride in our plain English approach to working with our customers and never hide behind the complex technologies we work with. When we make a promise, our customers know they can trust us to deliver, every time. Blumark can help you.