Our Essential Care Managed Services have evolved to provide a comprehensive support structure for Enterprise Content Management (ECM) users. This structure is aimed at maintaining the stability, security and continuity of your investment while supplementing your internal ECM team. To achieve this goal, we place emphasis on open lines of communication, listen to our clients and provide the best people available on the market. Purchasing these services from Blumark allow you to take advantage of the following:
Health Checks
Our experienced technicians will either visit site or remotely connect to ensure that delivered solutions are performing optimally. Health checks run on a regular basis to prevent a decline in system performance which can result from changing system loads or pervasion of system errors. This service ensures continued optimal performance of the delivered solution.
System Administration
From time to time, system administrators on client sites are unavailable. Blumark are able to provide short term, skilled consultants to cover these periods of unavailability. Customers can be assured that they are not completely dependent on one person and do not need to carry the overhead of additional staff or training to cover such eventualities.
System Management
Blumark are able to provide remote system management services for customers who cannot justify a full time system administrator. Such tasks can be carried out on a regular daily routine or similar depending on the size and complexity of the solution.
Minor Works
Minor projects can be delivered to customers through the Managed Services agreement. This streamlines the approval and delivery process for minor system enhancements or modification of existing processes. This dramatically reduces the overheads of minor projects and accelerates the delivery process through development testing phases to production.
Training
Minor training may take the form of a refresher course for site administrators, training of new staff or update training for users relating to system updates or modifications.
Business Process Review
Our skilled consultants are able to work with key customer staff to review business processes. Analysis of these processes may uncover bottlenecks which can be addressed with minor reconfiguration or enhancement. For small assignments the Managed Services agreement is an efficient vehicle to achieve quick results.
Return On Investment Analysis
System performance is often found to be sub-optimal after some months of operation. Regular reviews of system effectiveness can ensure that ROI targets are delivered.
System Documentation
The system documentation delivered with major projects may need to be modified or updated to reflect system changes and enhancements of business processes. The Managed Services can provide an efficient vehicle for updating such documentation.
Patch Management
Blumark engineers are aware of the system components and patch levels of each supported system. When software partners deliver system patches, Blumark are able to analyse these and decide whether an enhancement delivered by a patch is relevant to each customer. Advice can be provided under the Managed Services to ensure that customers are aware of the potential for improved system performance.
Version Management
Blumark can maintain a system architecture document for each customer to ensure that the current version level of each component is accurately maintained and documented. This service ensures that patch or enhancement analysis is accurate and provides meaningful system advice.